In the West and Central Africa’s region, Arik air is the largest carrier. We are seeking the services of experienced and competent candidates to fill the following existing vacant positions due to expansion in our organization. We are recruiting for the services of;A). OFFICER, PARTNERSHIPS
JOB SPECIFICATIONS:
Work closely with Manager Partnerships todevelop and implement business strategies and marketing plans to promote FFP partners (Airline and Non airline, Lifestyle and Financi.als ) to:
-Introduce revenue streams and increase
-Help reduce mileage liability by introducing promotions and various ventures.
-Build loyalty and base increase by strategic partnerships.
The Officer will ensure that the partnerships are set up as per agreed timelines including contractual signoffs and operational setup.
REQUIREMENTS:
Experience in Loyalty Marketing and/or Partnership Management with a multinational customer and partner base.
Excellent communication, analytical and negotiation skills.
Product development experience gained in leisure industry is an advantage.
Experience in account or project management with a strong attention to detail.
Ability to work closely with allied functions such as Systems, Marketing, Operations and external functions such as Contracts/Legal.
Applicants are required to hold a Marketing
Management degree or equivalent, with minimum of 3 years of airline Partnership
Management or Loyalty Marketing.
B). OFFICER, BILLING & RECONCILIATION
JOB SPECIFICATIONS:
Issue FFP billing adjustments,’ track, process and complete third-party invoices and ensures successful monthly close cycle
Mail and validate refund checks for partners.
Contact customers in relation to their payment inquiries
Follow up on any declined credit card
Establish controls and ensures the quality and integrity of the client billing process
Overall management of the firm’s billing function and personnel
REQUIREMENTS:
A university degree or equivalent certification
3 to 5 years of experience in similar job role
Knowledge of systems used in the Reservation Department
Must have strong understanding of software applicable to the billing function
Must have excellent analytical, organizational, interpersonal and presentation skills
Proficient in the use of Microsoft Word and Excel
C). SUPERVISOR- LOYALTY OPERATIONS
JOB SPECIFICATIONS:
Liaison between client, IT, loyalty management team and off-site Employer Service Delivery team.
Prepare ‘Service Proposal Documents’ anreview Change Requests for programme developments and enhancements.
Develop and map operational process updates and enhancements for programme operation.
Assist Marketing & Communications ioverseeing successful delivery of programme materials from an operations perspective. (e.g. set-up of collateral, liaison with IT on SMS and Email delivery. etc.)
Assist Partnership Manager with the operational set-up for new partners (Le. stock processes, system interface liaison with IT, redemption process development, etc.)
REQUIREMENTS:
3 to 5 years of experience in similar job role while a university degree would be of advantage
Excellent communication, analytical and negotiation skills
A self-starter that can take a project from concept to delivery.
Good communication skills with an ability to meet with programme partners and managers at all levels.
D). SUPPORT ADMINISTRATOR
JOB SPECIFICATIONS:
As a successful candidate you are going to;
** Install, configure, and support Jocal Area Network (LAN), wide area network (WAN) for outstations.
** Monitor Systems to ensure their network availability to all users and perform necessary maintenance to support optimal availability
** Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
** Handles all IT support issues
REQUIREMENTS:
** Sciences/Engineering degree
** 5 years working experience
** Service Level Agreement management, experienced staff manager
** ITIL Certificate
** Aviation IT support experience (a plus)
HOW TO APPLY
All interested candidates who qualify for this position should send their detailed CV and applications to aviationcommercial@arikair.com (for positions A, B, and C) and aviationadmin@arikair.com (for position D).
Note: That the subject of the email should be the position they are applying for.
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