In the West and Central Africa’s region, Arik air is the largest
carrier. We are seeking the services of experienced and competent
candidates to fill the following existing vacant positions due to
expansion in our organization. We are recruiting for the services of;JOB TITLE: OFFICER, MEMBER SERVICES
JOB SPECIFICATIONS:
** Ensuring efficient operation of member services centre
** Ensuring enhancing member awareness by handling accurate information relating to the programme
** Ensuring seamless member experience by handling of member queries & grievances
** Efficient handling of members who have not received member pack
** Ensuring pre-fight check to identify members scheduled to travel & circulation of the same to all airports
** Ensuring availability of coded membership forms/collateral/branding and overall programme ownership at station
REQUIREMENTSThe followings are requirements needed to qualify for this position;
** 3 to 5 years experience in similar job role while a University Degree would be of advantage
** Knowledge of principles, practices and techniques of operations
** Positive Attitude, Excellent communication in oral/written English
** Must be fully computer literate, preferably with prior experience of the implementation of customer loyalty programmes
** Knowledge of systems used in the Reservation Department would be an advantage
HOW TO APPLY:
All interested and qualified candidates should send their detailed CV and applications to aviationcommercial@arikair.com
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